Terms of service
TERMS OF SERVICE
Last updated: August 16, 2026
OVERVIEW
Welcome to STREET GRANDMA! The terms "we", "us" and "our" refer to STREET GRANDMA. STREET GRANDMA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). STREET GRANDMA is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
THESE TERMS OF SERVICE CONTAIN A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER IN SECTION 22. THIS AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CLAIMS. PLEASE READ SECTION 22 CAREFULLY. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 22.10.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, which is set out HERE. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. STREET GRANDMA reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until STREET GRANDMA confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as STREET GRANDMA may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy, available at [SHIPPING & REFUND POLICY].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping charges and all applicable taxes, if any.
SECTION 5 — SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. Additional terms governing shipping, lost or undeliverable packages, and returns are set out in our Shipping Policy and Refund Policy, which are incorporated into these Terms by reference.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by STREET GRANDMA, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of STREET GRANDMA, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by STREET GRANDMA.
STREET GRANDMA's names, logos, product and service names, designs, and slogans are trademarks of STREET GRANDMA or its affiliates or licensors. You must not use such trademarks without the prior written permission of STREET GRANDMA. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 — OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
STREET GRANDMA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with STREET GRANDMA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and STREET GRANDMA, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with STREET GRANDMA.
SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which is set out below in this document, and certain personal information may be subject to Shopify's Privacy Policy, available at https://www.shopify.com/legal/privacy. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy below for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 — FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm STREET GRANDMA, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (including agentic AI, autonomous shopping agents, or any software that browses, transacts, or interacts with the Services on a person's behalf) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services.
We may employ technical measures to detect, limit, or block automated and agentic access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 — TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Dispute Resolution, Fraud Prevention and Chargebacks, Customer Content and Social Media, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY STREET GRANDMA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
Size charts, garment measurements, fabric composition, care instructions, and fit descriptions are provided as a general guide only and are approximate. Sizing is not standardized across the apparel industry, and actual garment measurements may vary within customary manufacturing tolerances and between sizes, colorways, and production runs. We do not warrant that any product will fit you or be suitable for any particular use.
Nothing in these Terms limits any warranty or right that cannot be excluded or limited under applicable law, including under the California Consumers Legal Remedies Act and the Song-Beverly Consumer Warranty Act.
SECTION 16 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL STREET GRANDMA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THIS SECTION LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
SECTION 17 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless STREET GRANDMA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 18 — SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 — WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 — ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 21 — GOVERNING LAW
These Terms of Service and any dispute or claim arising out of or relating to them, their subject matter, or their formation are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Subject to Section 22, you and STREET GRANDMA irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, and waive any objection to such venue on the grounds of inconvenient forum.
SECTION 22 — DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CLAIMS. IT REQUIRES YOU TO RESOLVE MOST DISPUTES WITH STREET GRANDMA THROUGH INDIVIDUAL BINDING ARBITRATION AND NOT AS PART OF ANY CLASS OR REPRESENTATIVE PROCEEDING. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED IN SECTION 22.10.
22.1 Scope. You and STREET GRANDMA agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any products you purchase from us, our marketing or advertising, our pricing or discount practices, our privacy practices, or your relationship with us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before, during, or after the termination of these Terms — will be resolved by binding individual arbitration, except as expressly provided in Sections 22.3 and 22.9.
22.2 Delegation. You and STREET GRANDMA agree that the arbitrator, and not any federal, state, or local court, has exclusive authority to resolve any dispute concerning the interpretation, applicability, enforceability, scope, or formation of this Section 22, including any claim that all or part of this Section 22 is void or voidable. This delegation is intended as clear and unmistakable evidence of the parties' agreement to delegate these gateway questions to the arbitrator. The sole exception is Section 22.5, the enforceability of which will be decided by a court.
22.3 Exceptions. This Section 22 does not apply to: (a) any individual claim that qualifies for small claims court, so long as it remains an individual claim in that court; (b) any claim by either party seeking temporary or preliminary injunctive relief in aid of arbitration or to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights; or (c) any claim or remedy that applicable law provides may not be arbitrated or waived, which will be handled under Section 22.9.
22.4 Informal Resolution First. Before initiating arbitration, the party raising a claim must send a written Notice of Dispute to the other party. Your Notice must be sent to contact@streetgrandma.com and must include your full name, the email and shipping address associated with your order, the relevant order number(s), a description of the nature and basis of your claim, the specific relief sought, and your personal signature. Our Notice will be sent to the email address associated with your account. The parties will attempt in good faith to resolve the dispute for sixty (60) days from receipt of the Notice. Either party may request a telephone settlement conference during this period, and if requested, both parties will participate in good faith; a party may appear through counsel. Completion of this process is a condition precedent to commencing arbitration, and the applicable statute of limitations will be tolled during this period.
22.5 Class Action Waiver. YOU AND STREET GRANDMA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate or join the claims of more than one person, may not preside over any form of representative or class proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim. YOU AND STREET GRANDMA ALSO WAIVE ANY RIGHT TO A TRIAL BY JURY.
22.6 Arbitration Procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by this Section 22. The Consumer Arbitration Rules and the applicable Consumer Arbitration Fee Schedule are available at www.adr.org, or by calling the AAA at 1-800-778-7879. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Section 22, the parties will select an alternative established administrator; if they cannot agree, a court of competent jurisdiction will appoint one. The arbitration will be conducted by a single arbitrator. Unless the parties agree otherwise, any in-person hearing will take place in the county of your residence or, at your election, by telephone, videoconference, or on documents alone. The arbitrator must issue a reasoned written decision. The award is final and binding, and judgment on the award may be entered in any court having jurisdiction thereof. The arbitrator may award any individual relief available under applicable law, including attorneys' fees where authorized by statute.
22.7 Fees. Payment of filing, administration, and arbitrator fees will be governed by the applicable AAA rules and fee schedules. If the arbitrator determines your claim was not frivolous and was not filed for an improper purpose, STREET GRANDMA will pay any portion of the arbitration fees that exceeds what you would have paid in filing fees to bring the claim in court, to the extent required by applicable rules or law.
22.8 Coordinated Filings. If twenty-five (25) or more Notices of Dispute raising substantially similar claims are submitted by or with the assistance of the same or coordinated counsel within a ninety (90) day period, the claims will be treated as coordinated filings and resolved in sequential batches. Counsel for the claimants and counsel for STREET GRANDMA will each select up to five (5) claims to proceed first as an initial batch, with the remaining claims held in abeyance and statutes of limitation tolled. Following resolution of the initial batch, the parties will engage in good-faith mediation of the remaining claims before further batches proceed. This provision supplements, and does not conflict with, any mass arbitration rules of the administrator.
22.9 Severability and Public Injunctive Relief. If any portion of this Section 22 other than Section 22.5 is found unenforceable, that portion will be severed and the remainder will continue in effect. If Section 22.5 is found unenforceable as to a particular claim or remedy, then only that claim or remedy will be severed and litigated in a court of competent jurisdiction, and all remaining claims will proceed in arbitration; any severed claim will be stayed pending completion of the arbitration. To the extent applicable law provides that a claim for public injunctive relief may not be waived, such a claim may be brought in court, but only after all other claims between the parties have been resolved in arbitration.
22.10 Your Right to Opt Out. You may opt out of this Section 22 by sending written notice to contact@streetgrandma.com with the subject line "Arbitration Opt-Out" within thirty (30) days of the date you first accept these Terms. Your notice must include your full name, the email address associated with your account or order, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms or your ability to use the Services. If you opt out, disputes will be resolved as set out in Section 21.
22.11 Changes. If we materially change this Section 22 after you first accept these Terms, the change will not apply to any claim for which you provided a Notice of Dispute before the change took effect, and you may reject the change by notifying us within thirty (30) days as described in Section 22.10.
22.12 Survival. This Section 22 survives termination of these Terms and any closure of your account.
SECTION 23 — HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the effective date of any changes constitutes acceptance of those changes.
Changes to these Terms apply prospectively only and will not apply to any dispute for which a party has given a Notice of Dispute before the effective date of the change. Changes to Section 22 are subject to Section 22.11.
SECTION 25 — PROMOTIONS AND DISCOUNT CODES
25.1 Promotional codes, discount codes, coupons, and referral credits ("Promotions") are issued at our sole discretion and have no cash value. Promotions may not be sold, transferred, auctioned, or redeemed for cash, and may not be applied to gift card purchases, taxes, shipping, or previously placed orders.
25.2 Unless we expressly state otherwise, only one Promotion may be applied per order. Promotions may not be combined, stacked, or used in conjunction with any other offer, sale, markdown, or discount.
25.3 Promotions expire on the date stated at the time of issuance. Expired codes will not be honored, reissued, or extended, and we are not obligated to apply a Promotion you failed to enter at checkout.
25.4 No Price Adjustments. We do not offer price adjustments. If an item you purchased is later reduced in price, placed on sale, or included in a Promotion, you are not entitled to a refund, credit, or adjustment of the difference.
25.5 Promotions may be limited by quantity, product, collection, customer, household, payment method, or geography, and may be modified, suspended, or terminated at any time without notice.
25.6 Abuse. We reserve the right, in our sole discretion, to void, cancel, or refuse to honor any Promotion, and to cancel any associated order, where we reasonably believe a Promotion has been obtained or used improperly. This includes creating multiple or fictitious accounts or email addresses to obtain repeat first-order or referral discounts; publishing or distributing codes intended for individual or limited use, including on coupon aggregation sites, browser extensions, or social media; using automated tools to generate or test codes; self-referrals; unauthorized reproduction of codes; and any use that circumvents the stated limits of an offer. Where we void a Promotion after an order has shipped, we may charge the original payment method for the difference or deduct the value from any refund owed.
25.7 Gift With Purchase. Free or discounted items received with a qualifying purchase must be returned along with the qualifying item if the qualifying item is returned. If the gift item is not returned, we may deduct its stated retail value from your refund.
SECTION 26 — FRAUD PREVENTION, CHARGEBACKS AND REFUSAL OF SERVICE
26.1 Order Screening. We may review, delay, verify, or cancel any order we reasonably believe to be fraudulent, unauthorized, placed with a stolen or invalid payment method, in violation of these Terms, or inconsistent with the resale restriction in Section 3. We may require additional verification, including proof of billing address or confirmation from the cardholder, before releasing an order.
26.2 Contact Us First. If you believe a charge from us is incorrect or unauthorized, you agree to contact us at contact@streetgrandma.com and allow us a reasonable opportunity to resolve the matter before initiating a chargeback, payment dispute, or reversal with your bank or card issuer.
26.3 Wrongful Chargebacks. Initiating a chargeback for an order that was delivered, that is subject to our Refund Policy, or that was placed with your authorization, is a breach of these Terms. Where a chargeback is resolved in our favor, or where we determine a chargeback was filed without a good-faith basis, you remain liable for the full order amount together with any fees, costs, and reasonable expenses we incur in responding to the dispute.
26.4 Refusal of Service. We reserve the right, in our sole discretion and to the fullest extent permitted by law, to refuse service, cancel orders, restrict payment methods, void store credit, block accounts, and prohibit future purchases by any person or household that: has filed one or more chargebacks we determine to be without a good-faith basis; has an outstanding balance owed to us; has engaged in abuse of Promotions under Section 25; has a pattern of excessive, serial, or fraudulent returns, including wardrobing; has provided false information in connection with an order; or has otherwise violated these Terms.
26.5 Recovery. Amounts you owe us following a wrongful chargeback may be offset against any refund or store credit you hold, and we may refer unpaid balances to a collections agency to the extent permitted by law.
26.6 No Waiver. Our decision to fulfill an order, issue a refund, or provide a courtesy accommodation in any instance does not waive our rights under this Section 26 in any other instance.
SECTION 27 — CUSTOMER CONTENT AND SOCIAL MEDIA
27.1 If you post content that tags, mentions, or uses a hashtag associated with STREET GRANDMA on any social media platform, or otherwise submit photos or videos to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, and display that content, together with your username and any name or likeness appearing in it, in any media for any purpose, including advertising and promotion, without further notice or compensation.
27.2 You represent that you own or control all rights in the content, that you have obtained any necessary releases from every identifiable person appearing in it, and that our use will not infringe any third party's rights or violate any platform's terms.
27.3 We may remove or decline to use any content at our discretion, and will remove content at the request of the person who posted it. We are not responsible for content posted on third-party platforms.
SECTION 28 — COPYRIGHT COMPLAINTS
We respect the intellectual property of others. If you believe any content on the Services infringes your copyright, please contact us at contact@streetgrandma.com with the subject line "Copyright Infringement," including a description of the work you claim has been infringed, the location of the material on the Services, your contact information, and a statement made in good faith that the use is not authorized by the copyright owner, its agent, or the law. We will review and respond to all such notices and may remove material we determine to be infringing.
SECTION 29 — ACCESSIBILITY
We are committed to making the Services accessible to people with disabilities and are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter difficulty accessing any part of the Services, please contact us at contact@streetgrandma.com and we will work with you to provide the information, item, or transaction you seek through an accessible method of communication.
SECTION 30 — FORCE MAJEURE
We will not be liable for any delay or failure to perform arising from causes beyond our reasonable control, including acts of God, natural disaster, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, strikes, shortages of materials or labor, carrier or supplier failures, port or customs delays, utility or telecommunications failures, cyberattacks, or governmental action. Where such an event occurs, our obligations are suspended for the duration of the event.
SECTION 31 — CALIFORNIA CONSUMER NOTICES
31.1 Business Information. STREET GRANDMA, 941 E 2nd St. #103, Los Angeles, CA 90012. Email: contact@streetgrandma.com. Our return and refund policy is available at [SHIPPING & REFUND POLICY].
31.2 Complaint Resolution. Under California Civil Code § 1789.3, California residents are entitled to the following notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
31.3 Privacy Rights. California residents may have rights regarding their personal information under the California Consumer Privacy Act. See our Privacy Policy HERE for details and for how to submit a request.
31.4 Gift Cards. Gift cards and store credit issued by us do not expire and are not subject to service, dormancy, or inactivity fees. Where a gift card balance falls below the threshold set by California law, you may request redemption of the remaining balance in cash by contacting us at contact@streetgrandma.com.
SECTION 32 — PRODUCT SAFETY AND WARNINGS
Certain products may bear warnings required under California's Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65). Where applicable, such warnings are displayed on the relevant product page or on product packaging.
SECTION 33 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact@streetgrandma.com.
STREET GRANDMA
941 E 2nd St. #103
Los Angeles, CA 90012
contact@streetgrandma.com
PRIVACY POLICY CAN BE FOUND HERE.